DELIVERY INFORMATION

Shipping Policy

We work to dispatch and deliver RIBB orders quickly and safely. The timelines below are estimates and may vary by delivery location, stock availability, public holidays, or courier conditions.

Order processing

Orders are normally processed within 1 business day after successful payment and order confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Estimated delivery

Most eligible orders are expected to arrive within 2–4 business days after dispatch. Remote locations, high-demand periods, weather disruptions, and courier delays may require additional time.

Tracking

When tracking is available, details may be sent by email, SMS, WhatsApp, or displayed through the courier partner. Tracking may take several hours to update after dispatch.

Delivery address

Customers are responsible for providing a complete and accurate address, postal code, and reachable phone number. Address changes cannot always be accepted after an order has been processed or dispatched.

Failed delivery

If delivery fails because the recipient is unavailable, the address is incomplete, or the package is refused, the courier may attempt redelivery or return the shipment. Additional shipping charges may apply before resending.

Damaged or missing packages

Report visible damage, missing items, or an incorrect product to support@ribblife.com as soon as possible, preferably within 48 hours of delivery. Include the order number, photos, and packaging details.

Shipping charges

Any applicable delivery charge is shown during checkout before payment. Promotional free-shipping offers may be subject to minimum order values, locations, or campaign terms.

For shipping help, contact support@ribblife.com.