RETURNS & REFUNDS
Returns & Refunds Policy
Eligible products may be requested for return within 7 days of delivery. Please review the conditions below before sending a request.
Return eligibility
- The return request must be submitted within 7 days from the recorded delivery date.
- The item must be unused, unworn, unwashed, and in its original condition.
- Original tags, labels, accessories, and packaging must be retained where supplied.
- Proof of purchase or the RIBB order number is required.
Items not eligible for return
Products that are used, washed, altered, damaged after delivery, returned without essential tags, or outside the return period may be declined. Personalized, custom-made, clearance, or hygiene-sensitive items may be non-returnable where clearly stated before purchase.
Wrong, damaged, or defective item
Contact us promptly with the order number and clear photos of the item, label, and package. If the issue is verified, we may arrange a replacement, exchange, return, or refund as appropriate.
How to request a return
- Email support@ribblife.com within 7 days of delivery.
- Include your order number, item name, reason for return, and supporting photos if relevant.
- Wait for return approval and instructions before sending the item.
Return shipping
For change-of-mind, fit, or preference returns, return-shipping costs may be borne by the customer. Where RIBB confirms that the item was defective, damaged in transit, or incorrect, reasonable return arrangements may be provided.
Inspection and refunds
Returned items are inspected after receipt. Approved refunds are issued to the original payment method where possible. Bank and payment-provider processing times vary, so the credit may take additional business days to appear.
Exchanges
Exchanges are subject to stock availability. If the requested size or product is unavailable, a refund or alternative resolution may be offered.
Order cancellation
Cancellation requests are considered only before processing or dispatch. Once shipped, the order must follow the applicable return process.
Contact: support@ribblife.com.