PRIVACY
Privacy Policy
This policy explains how RIBB collects, uses, shares, and protects information when you browse the website, create an account, place an order, or contact support.
Information we collect
- Identity and contact information, such as name, email address, and phone number.
- Order and delivery information, including shipping address, products, amounts, and order history.
- Account details and preferences where account features are used.
- Support messages, return requests, and other communications.
- Technical information such as browser type, device information, IP address, pages visited, and cookies where applicable.
Payment information
Payments are handled by third-party payment processors. RIBB does not intentionally store complete card numbers or CVV information. Payment providers may collect and process data according to their own privacy and security policies.
How we use information
- To process, confirm, deliver, and support orders.
- To manage accounts and customer service.
- To prevent fraud, misuse, and security incidents.
- To comply with tax, accounting, legal, and regulatory obligations.
- To improve website performance, products, and customer experience.
- To send service messages and, where permitted, marketing communications.
Sharing information
Information may be shared with service providers that support payments, hosting, authentication, communications, analytics, fraud prevention, fulfilment, and delivery. We may also disclose information where required by law, to protect rights and safety, or during a legitimate business reorganization.
Cookies and analytics
The website may use cookies, local storage, and similar technologies to maintain sessions, remember preferences, understand usage, and support security. Browser controls can restrict cookies, but some site features may not work correctly.
Data retention
Information is retained only as reasonably needed for orders, support, security, legal obligations, disputes, and business records. Retention periods may differ depending on the type of information and applicable law.
Security
We use reasonable technical and organizational safeguards, but no online system is completely secure. Customers should protect passwords and avoid sending sensitive payment credentials through email or WhatsApp.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, or restriction of certain personal information, or withdraw marketing consent. Some data may need to be retained for legal, tax, fraud-prevention, or contractual reasons.
Children
The website is not intended to knowingly collect personal information from children who cannot legally consent. A parent or guardian should contact us if they believe a child has provided information without authorization.
International processing
Because RIBB may use service providers and business operations in more than one country, information may be processed outside the customer’s location, subject to applicable safeguards and law.
Contact
Privacy enquiries may be sent to support@ribblife.com.
Last updated: 2 August 2026.